DOES ANYONE KNOW WHO THIS IS? - Service
Description of the Service
DOES ANYONE KNOW WHO THIS IS?
I think we all do. We all have come across the ‘moody lady at the till’ or the ‘unwelcoming shop floor manager’, or even: ‘the fickle sales rep.’ and the ‘uncaring customer care worker’…
This is why, when working together with your teams, we at Sales Call Trainings Ltd., put great emphasis on how everybody is feeling.
We understand that at times the combined challenges of the job at hand, the work-planning, the interactions with colleagues or even life in general, can impact the way one feels and consequently the way we come across.
Developing a greater awareness of ones’ emotion -at any moment in time- and how this can influence our communication with customers, will help towards developing a ‘ Yes-attitude’ as opposed to a ‘No-attitude’.
Ultimately it will help us to gain back control over the dynamic with colleagues and clients and have happier days at work.